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Noon Webinar – Loss Prevention 2024

August 28 @ 12:00 pm 1:00 pm UTC-6

loss prevention 2024 noon webinar

Use the button below to register for the Noon Webinar.

Organizations, practices, or teams that want to watch the webinar together in the same space should use the button below to request webinar group viewing.

All requests for group viewing must be made at least 48 hours before the webinar is set to begin.


The Art of Endurance: Managing Challenging Clinical Encounters


Explore the challenges of managing patient encounters in this year’s KAMMCO Loss Prevention Program education. Join KAMMCO Risk Management Advisors Yolanda Sims, JD, MHA, and Connie Christian, MBA, CPHRM, as they provide you with practical strategies for managing challenging patient behaviors. Learn how to respond effectively to unauthorized recordings during clinical visits and negative feedback on social media.

In addition, our experts will share techniques to foster a secure and supportive environment for both your staff and patients. They’ll also guide you through the nuanced process of when and how to professionally conclude a patient-provider relationship.


  1. Identify communication practices to improve the care of challenging patients in your work environment.
  2. Explain the importance of quality documentation when treating challenging patients to mitigate professional liability risks.
  3. Demonstrate effective techniques to de-escalate patients exhibiting threatening and disruptive behaviors.
  4. Outline steps for a comprehensive provider-patient relationship termination process.


This education is designed for the entire healthcare team. Prepare for a session filled with actionable insights that will empower you and your team to uphold a high standard of care and minimize the risk of claims.

This activity has been planned and implemented in accordance with the Accreditation Requirements and Policies of the ACCME through the joint providership of Stormont Vail Medical Education Services and KAMMCO.


Stormont Vail Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Stormont Vail Health designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Stormont Vail Health is approved as a provider of continuing nursing education by the Kansas State Board of Nursing. This course offering is approved for 1.2 contact hours and is applicable for RN, APRN, and LPN re-licensure. Kansas State Board of Nursing Approved Provider Number is LT0072-0538.

Individual Providers

By participating in the 2024 Loss Prevention program, eligible insureds receive a 5% loss prevention credit on their 2025 policy premium. This applies to individually insured members.


The facility’s administrator or risk manager must participate for insured facilities to receive the 5% loss prevention credit.

Uninsured Providers

Individuals who participate in this program who KAMMCO does not currently insure may be eligible to receive a policy premium credit if they become insured by KAMMCO within one year after participation.


For your convenience, we’ve put together a PDF of FAQs (frequently asked questions).

Event Page

Full details are available on the Loss Prevention 2024 page.