Enhancing Your Virtual Presence and Communication Techniques to Reduce Telemedicine Liability

Recorded on March 31, 2021 for the KAMMCO 2021 Spring Education Series.

Presented by Connie Christian, MBA, CPHRM
KAMMCO, Facility Risk Management and Patient Safety Advisor

As telemedicine gains traction in the health care landscape, clinicians must be prepared to operate technology-based systems for conducting routine care and exchanging information. Clinicians understand how effective communication and the establishment of therapeutic relationships can influence clinical outcomes. But what do these interpersonal skills look like when applied to telemedicine? In this presentation, Ms. Christian will discuss examples of how clinicians can 1) adapt their in-person communication process to telemedicine, 2) provide clinician congeniality in communications and 3) project a positive telepresence during patient encounters. 

This webinar will appeal to clinic and facility administrators, physicians, risk managers, nursing staff, office and support staff, and other interested healthcare professionals.

Ms. Christian assists KAMMCO members in clinical risk management, patient safety, facility safety, emergency preparedness, and peer review procedures. She received her Master of Business Administration in Healthcare Management from Colorado Technical University. Connie is a Certified Professional in Healthcare Risk Management, holds a Patient Safety Certificate both through the American Society for Healthcare Risk Management (ASHRM) and is certified in Emergency Management with the U.S. Department of Homeland Security. She is a member of the MPL Association Data Sharing Advisory Committee, Kansas Association of Risk and Quality Managers (KARQM) and the American Society for Healthcare Risk Management (ASHRM).