2021 Spring Education Webinar
Recorded on March 31, 2021
Connie Christian, MBA, CPHRM
KAMMCO Facility Risk Management and Patient Safety Advisor
As telemedicine gains traction in the healthcare landscape, clinicians must be prepared to operate technology-based systems for conducting routine care and exchanging information. Clinicians understand how effective communication and the establishment of therapeutic relationships can influence clinical outcomes. But what do these interpersonal skills look like when applied to telemedicine? In this presentation, Ms. Christian will discuss examples of how clinicians can 1) adapt their in-person communication process to telemedicine, 2) provide clinician congeniality in communications and 3) project a positive telepresence during patient encounters.