Those who are impacted are the HIE users who DO NOT use the secure messaging capabilities offered by their EMR company but rather, use our Direct messaging services with an email address domain that looks like one of these:
What is happening to my direct message account?
The Direct secure messaging service we offer through Secure Exchange Solutions (SES) is undergoing system updates. These updates are primarily technical in nature with regard to enhanced security and ONC 2015 HISP certification.
The system updates will be in effect on Saturday, April 27, 2019.
While several of the SES enhancements are technical "behind the scenes" components, users should appreciate knowing these changes are beneficial with regard to Meaningful Use Stage 3 and MIPS reporting.
There is nothing required of you. The updates will be put in place on April 27, 2019. Please remember the archive file location is archive.kammcox.com and will be live April 27, 2019 should you need access to messages you had saved prior to the update. If you have any questions or concerns, please contact your HIE Project Manager or the health information helpdesk at 877-520-5448.
HIE Web Portal Access